Refund policy

Return Period

Customers may return products within 60 days of receiving their order.

Return Eligibility

• Items must be unused and in their original condition

• Include original packaging if possible

Return Shipping

• Sentrix covers all return shipping costs

• Customers must contact support for return instructions prior to sending items back

Refund Processing

• Refunds are issued to the original payment method

• Refunds are processed within 5 business days after receiving and inspecting the returned item

• Additional time may be required for the refund to appear depending on your bank or payment provider

Non-Returnable Items

• There are no non-returnable items; all products can be returned if conditions are met

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact customer support immediately. We will arrange a replacement or full refund at no extra cost.